Terms & Conditions

Art. 1

Performance

The cleaning agency (hereinafter “PFA”) accepts cleaning orders from customers and thus fulfills a work contract. It carries out work as a cleaning company with a guarantee on the agreed services. The operational planning and the distribution of tasks to the cleaning staff are carried out by the PFA, which is the only party authorized to give instructions.

Art. 2

Start, duration, termination

The contractual relationship begins when both parties sign the contract and is concluded for an indefinite period of time. It can be done after 3 months, from the first cleaning operation, by both sides, subject to a notice period of 14 days, can be terminated in writing at the end of each working week. For important reasons, the contracting parties can terminate the contract at any time, subject to an allowance of CHF 300 excluding VAT. dissolve without notice.

Art. 3

Initial admission

The customer's premises are cleaned in accordance with the specifications drawn up together by the contracting parties.

Art. 4

Order volume, cancellations

The order volume can be increased/reduced at any time by mutual agreement. The services can be found in the PFA service tables. These Terms form an integral part of this Agreement. Cancellations of individual cleanings can be reported to the appointed agency by telephone/in writing up to 72 hours before execution without incurring any costs. Cancellations within 72 hours before execution will be charged according to the order conditions.

Art. 5

Prices, conditions and due dates

All prices are exclusive of VAT. net per cleaning hour. A cleaning hour consists of 55 minutes of working time. The cleaning hours are billed at the beginning of the following month using a service bill. The customer undertakes to pay this amount within 10 days to settle. In the event of a second reminder, PFA reserves the right to charge CHF 50 excluding VAT for the additional effort incurred. All expenses incurred in connection with the operation will be invoiced in full to the customer.

Art. 6

Duty of care

The PFA carries out the tasks assigned to it carefully and with the best possible protection of the interests of the customers.

Art. 7

Key delivery

The customer is responsible for access. Ideally, he gives the PFA 2 keys to his household. This ensures access for substitutes at all times, the cleaner receives 1 key, the second key remains in safe custody at the PFA. \ If only 1 key or no key is handed over to the PFA, this may involve additional work that can be billed by PFA, especially for substitutes. Upon receipt of the keys, the PFA undertakes to handle them properly with regard to access to the customer's premises. Without the express permission of the customer, access outside of the agreed times for PFA employees is strictly prohibited. In addition, the PFA ensures that the keys are not passed on to third parties, see the regulations in the key receipt. The keys must be returned to the customer upon first request.

Art. 8

Cleaning material

The customer provides PFA with all utensils such as cleaning materials, cleaning products, etc. free of charge and is responsible for the availability of the required work items.

Art. 9

Personal

The PFA confirms that all staff employed meet the legal requirements in every respect and that the conditions of employment fully meet the requirements of the cleaning industry's collective employment agreement.

Art.10

Customer Responsibility

The customer undertakes to cooperate within the scope of his possibilities in fulfilling the contract. For example, he ensures that the cleaning cloths are washed for each use, that auxiliary materials are available, that the housekeeping is accessible, etc.

Art. 11

Trade secret, duty of confidentiality

The PFA and its employees undertake not to pass on any information that they learn as part of this contractual relationship to third parties. This applies in particular to documents of all kinds, housing, income and ownership relationships. The customer also agrees that he is subject to a duty of confidentiality regarding trade secrets. Trade secrets are any information whose disclosure could harm the PFA and its employees in any way. This obligation of confidentiality continues even after the contractual relationship has been terminated.

Art. 12

Non-compete clause

Without the written consent of PFA, the customer may not poach its employees either on his own account or on the account of a third party or compete with PFA in any way, e.g. by brokering or concluding transactions. Even after the contractual relationship has ended, the customer is prohibited from employing PFA cleaners in any way, directly or indirectly, regardless of the legal form chosen. This ban lasts until one year after the termination of the contractual relationship and is limited to areas in which the PFA operates.

Art. 13

Conventional penalty

In the event of a violation of trade secrets (Art. 11) and/or the non-competition clause (Art. 12), the customer owes PFA a contractual penalty in the amount of the order volume of the past six months for each case of violation. In addition, the customer is fully liable for damages in excess of the contractual penalty. Payment of the contractual penalty does not relieve the obligation to comply with contractual obligations. The PFA is expressly entitled to demand the elimination of the illegal situation as well as compliance with the obligation of confidentiality and the non-competition clause for the future.

Art. 14

Substitution

PFA and its legal successors may transfer all rights and obligations under this contract to a third party. The transfer of rights and obligations takes place by means of a special written declaration to the customer.

Art. 15

Right of rejection

For valid reasons that question the achievement of the objectives of this contract with a specific PFA employee, the customer may reject this. At the customer's request, PFA will immediately endeavor to provide a replacement.

Art. 16

Liability

The PFA has business liability insurance that is liable for consequential damage caused by PFA employees when carrying out contractual tasks. If desired, the customer can request detailed information about the coverage of this insurance from the PFA at any time. For other damages, PFA's liability is limited to the amount of CHF 500 excluding VAT. limited. Likewise for damage of any kind for which the insurance company declines liability. The PFA undertakes to report any damage to the customer immediately. The customer undertakes to report damages within 30 days of occurrence. Any liability is declined for any damage reported subsequently.

Art. 17

Standby times

The costs of the cleaning hour according to Art. 5 apply during normal working hours. A special cleaning hourly rate applies for jobs on weekends, public holidays and evenings, as well as at night.

Normal working hours:

Monday – Friday 08:00 – 17:59

Exceptional working hours:

Monday – Friday 18:00 – 07:59

Saturday, Sunday and public holidays

Art. 18

Hotline

The hotline is available to customers from Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. In emergencies, you can call the mobile number of the relevant customer advisor outside these times.

Art. 19

Severability clause

If a provision of this contract is invalid, the validity of the remaining provisions will not be affected. The parties undertake to replace the invalid provision with an effective regulation that comes as close as possible to this provision.

Art. 20

Adjustments

Legal requirements, requirements of the GAV, changes to the joint commission, adjustments to inflation, VAT. as well as price adjustments etc. remain expressly reserved.